Should I blog, tweet, link, or create a Facebook group? Does anyone really care?

“So, I’m not sure I get all this blog, Twitter, and Facebook stuff. How do I use it?” is a question I have been asked very often lately, to which I respond “well isn’t that the question of the day”. You’re in a cave if you have not heard enough and too much about Twitter, especially as a marketer. (As a side-note, should Web 2.0 at this point be Web 2.5?)

If you are in my shoes, how do you respond to the question? The first question back should ALWAYS be 'What are your objectives'. Then, how can social media tools help you as part of your integrated marketing plan.  Many people miss that first part. If you do not start there you’ll end up chasing tactics with no purpose. Then later your company thinks ‘Gee, that didn’t really do anything. Did we measure it’? How can you measure something that didn’t have an objective to start?

In a prior post I discuss how marketing is too tactical; and, I read with interest articles about companies scrambling to get into social media only to claim ‘it’s not working’. Chase tactics, you’ll chase your tail. Chase objectives and you’ll move the organization. So here are some suggestions for incorporating social media:

One: Ask yourself, what am I trying to achieve? Feedback? Word of mouth? Referrals? Top-of-mind? Lead-Gen?

Second: Can social media help you in your marketing ‘toolkit’ to get there?

Third: Shape your social media tactic to get there. For instance, if an objective is to stay Top-of-Mind, write a blog and push it out to your network/prospects. But don’t cry if people don’t start calling. A blog for purposes of staying top-of-mind is not lead generation. However, if your goal is lead gen then your blog and/social media tactics would take different variation including some type of offer. But if you do that, don’t cry if people say you’re ‘too salesy’. Well, that is the subtle purpose of lead generation.

Fourth: Rome wasn’t built in a day (but it is one of my favorite cities). It takes time to build a relationship. Social media is basically one big relationship (and helps word of mouth marketing).  

What do you think?
Jackie

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  • 4/22/2009 1:55 PM Mike wrote:
    Very wise advice. This seems to be the million dollar question of 2009. People tend to forget that all this is is a new channel, the marketing principles remain the same.

    One thing I also ask is, "Are your customers using social media, and what parts of it?" You can have the right objectives and strategy, but if your customers aren't using social media, you have no one there to build a relationship with!
    Reply to this
    1. 4/22/2009 2:23 PM Jackie Kuehl wrote:
      True. The foundation of sound marketing: What's the objective? Who is your target? How do you reach your target?
      Reply to this
  • 4/22/2009 2:23 PM Dan wrote:
    Jackie,

    Since I am one of the people that asked you about blogging, I have to say that your advice has been very helpful in launching my own blog - http://questions4obama.blogspot.com/ <-- too salesy - oops! Great advise especially on the setting goals first front.
    Reply to this
    1. 4/22/2009 2:26 PM Jackie Kuehl wrote:
      Thank you Dan. And you were my inspiration today. So you've got that going for you.
      Reply to this
  • 4/23/2009 6:04 AM Jimmy wrote:
    Your blog has inspired me this morning. Th key point that resonated for me is social media enhances an individual's or brand's marketing "toolkit." You need multiple touch points when marketing today thanks to all the clutter out there.

    PS - I also like the fact that you enable comments with more characters than Twitter. Thanks.
    Reply to this
    1. 4/23/2009 6:28 AM Jackie Kuehl wrote:
      Thanks Jim. I love when I can be someone's inspiration.
      Reply to this
  • 4/24/2009 2:57 PM Dan wrote:
    Your blog inspires me also, but I'm not sure why. Can the use of social media tools ever be bad? Perhaps I am being a simpleton in your marketing world, but outside of the chance of appearing cheesy or tacky, it seems like a simple and relatively inexpensive way to market your product. If that is the case, does it matter how effective it is?
    Reply to this
    1. 4/24/2009 5:04 PM Jackie Kuehl wrote:
      I think it depends first on what one considers 'inexpensive'. And 'who cares if it's effective'? Probably the person paying.
      Reply to this
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    There are different types of marketing strategies based on some criteria. Challenger, Leader and Follower are types of market dominance strategies. Market dominance strategies are used to dominate the market. Cost leadership, Market segmentation and Product differentiation are types of porter generic strategies. Porter generic strategies are built on strategic strength or competing abilities and strategic scope or market penetration. Close followers, late follower and Pioneers are types of innovation strategies. Innovation strategies are meant to trigger the rate of product development and model innovation. It helps the firm to incorporate latest technologies. Intensification, Diversification, Vertical integration and Horizontal integration are types of growth strategies.
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  • 10/29/2009 3:08 PM corsets wrote:
    Make sure you select a title, category and description that is relevant to your brand because this will entice people to join your group. I also suggest that you be as transparent as possible and offer information such as contact information, website, phone number and location. This allows group members to associate the group to an actual person rather than any old computer generated content.
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    Keep in mind that while Groups and Pages now look the same, they still serve different purposes. Groups are for fostering member-to-member collaboration, while Pages remain the best way to broadcast messages to your fans if you are a business, organization, public figure or other entity
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    What's the objective? Who is your target? How do you reach your target?
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  • 11/22/2009 3:34 AM Resignation Letter wrote:
    Who cares is the person who really finds your story interesting. So go for targeted members from social networking sites. It will depend upon your marketing strategies
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    IMO Twitter is just a garbage traffic, conversion rate is pretty low.
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